From the Awwwww Recordsdata, a heart-warming report from Southwest Airways was posted on Fb yesterday.
A household had flown into Southwest’s hub at Love Subject in Dallas. After they had been on their means in a rental automobile they realized that their youngster, named Hagen, had left a Buzz Lightyear doll on the airplane. By that point, the airplane was already on its solution to Little Rock, Arkansas, the place it will be spending the night time.
The story may’ve ended there…but it surely didn’t.
A Southwest ramp agent named Jason found the doll. As an alternative of simply lobbing it right into a Misplaced and Discovered bin, Jason realized what that doll most likely meant to a toddler and looked for any figuring out marks. On the underside of the boot (similar to the Toy Story film itself), he noticed it written…Hagen.
The story may’ve ended there…but it surely didn’t.
Jason, the Southwest agent, did a bit of detective work, trying up the manifests for each passenger on the airplane that day…and there was just one Hagen. Jason knew they wanted to return the doll to the household, and now their handle may simply be discovered.
The story may’ve ended there…but it surely didn’t.
In a transfer that exemplifies what everybody loves about Southwest, Jason had an concept and ran with it. Just a few days later (right here’s the place the feelings are available), Hagen’s household acquired a field…a hand-decorated field. Inside the field, Hagen’s Buzz Lightyear doll…and a “letter” from Buzz speaking in regards to the wonderful journey he had in Little Rock…together with footage of Buzz on the ramp subsequent to the airplane, within the cockpit, and on the airplane’s engine.
That was improbable
That hit me proper within the feelers. It’s been a tough week up to now and since I learn that I haven’t been capable of cease smiling.
Right here’s what I like about this:
- The Southwest ramp agent, Jason, found the doll and didn’t need the story to finish there
- Jason confirmed the initiative to try to work out who owned it
- As soon as he confirmed the initiative, he additionally had the power to do one thing about it
- Southwest jumped into motion, as I do know issues like this don’t occur in isolation, and got here up with one thing particular
Sure, Southwest most likely created prospects for all times because of this cute story. Furthermore, although, Southwest laid the groundwork for tales like this by believing of their workforce members and supporting them when one thing like this comes up.
As a customer support junkie, I do know that tales like this often start with particular person thoughtfulness. It’s so refreshing to see an organization embrace that thoughtfulness and make a memorable expertise for a buyer.
Or, to make use of the phrases of Hagen’s mom, “There’s positively not sufficient good on this world, and for somebody to take the day trip of their day to try this for strangers means the world to us.”
So, an official Tip of the Andy’s Journey Weblog Hat to Jason and Southwest Airways for making the day of this household and, properly, this blogger. Depart some love for Southwest on their Fb put up!
[wipes away a tear] Okay, again to your Thursday!
